Privacy Policy of LocalSIM
This Privacy Policy, hereinafter referred to as the Privacy Policy, applies to all information that the LocalSIM website, located at https://localsim.io, and the LocalSIM mobile application may receive about the User when the User accesses the Website, uses the Mobile Application, places an order, creates an account, contacts support, receives an eSIM profile, or uses other LocalSIM features and services.
By using the Website, Mobile Application or Service, the User agrees to this Privacy Policy and to the processing of information in accordance with applicable law.
1. Definitions
1.1. For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
1.1.1. “Website Administration” means Localsim LLC, as well as authorized persons managing the Website and Mobile Application, organizing the operation of the Service, processing orders, communicating with Users and processing personal data to the extent necessary for the operation of the Website, Mobile Application and provision of the Service.
1.1.2. “Website” means the LocalSIM internet resource located at https://localsim.io, including its pages, subdomains, language versions, account area, order forms and related sections.
1.1.2.1. “Mobile Application” means the LocalSIM mobile application, including versions for mobile operating systems, interfaces, order forms, account area, notifications and other functions, where such application is available to the User.
1.1.3. “Service” means the functionality of the Website and Mobile Application related to providing Users with access to eSIM plans, order processing, payment, delivery of eSIM installation information, user support and related services.
1.1.4. “User” means any person accessing the Website or Mobile Application and using the Website, Mobile Application, Service, account area, order forms or other LocalSIM functions.
1.1.5. “Customer” means a User who has placed an order on the Website, in the Mobile Application or uses access services to eSIM plans.
1.1.6. “Personal Data” means any information relating directly or indirectly to an identified or identifiable individual, including information provided by the User and information automatically transmitted when using the Website or Mobile Application.
1.1.7. “Processing of Personal Data” means any action or set of actions performed with Personal Data, including collection, recording, storage, updating, use, transfer, anonymization, blocking, deletion and destruction.
1.1.8. “Confidentiality of Personal Data” means the obligation not to disclose Personal Data without the User’s consent or another lawful basis.
1.1.9. “Cookies” means small data files that may be stored on the User’s device and used for Website and Mobile Application operation, authentication, analytics, security, personalization and other purposes.
1.1.10. “IP address” means a unique network address of the User’s device on the Internet.
1.1.11. “eSIM” means a digital eSIM profile or access to an eSIM plan provided to the User for mobile internet or other communication services in accordance with the selected plan.
2. General provisions
2.1. Use of the LocalSIM Website or Mobile Application means acceptance of this Privacy Policy.
2.2. If the User does not agree with this Privacy Policy, the User must stop using the Website, Mobile Application and the Service.
2.3. This Privacy Policy applies to the LocalSIM Website, Mobile Application and Service. The Website Administration does not control and is not responsible for third‑party websites that the User may access through links available on the Website or in the Mobile Application.
2.4. The Website Administration does not verify the accuracy of all information provided by the User, but assumes that the User provides accurate and up‑to‑date information.
2.5. The Website Administration may process User information to the extent necessary for the operation of the Website, Mobile Application, performance of orders, provision of access to eSIM plans, communication with the User, security and compliance with applicable law.
3. Information that may be collected by the Website and Mobile Application
3.1. The Website Administration may collect the following information:
3.1.1. email address;
3.1.2. information about the selected country, region, eSIM plan, validity period, data amount and other order parameters;
3.1.3. order history and actions related to the account area;
3.1.4. payment status, including confirmation of payment, cancellation, refund or disputed transaction;
3.1.5. IP address;
3.1.6. information from cookies;
3.1.7. information about browser, device, operating system, Mobile Application version, interface language, access time and Website or Mobile Application activity;
3.1.8. referrer page address;
3.1.9. information provided by the User when contacting support.
3.2. The Website Administration does not store full bank card details. Payments may be processed by payment partners and providers available on the Website.
3.3. The Website and Mobile Application may automatically collect technical information for stability, security, analytics, fraud prevention and improvement of the Service.
4. Purposes of processing
4.1. Personal Data and other User information may be used by the Website Administration for the following purposes:
4.1.1. placing and fulfilling orders;
4.1.2. providing access to eSIM plans;
4.1.3. delivering eSIM installation information, including notifications and emails;
4.1.4. creating and maintaining the User’s account on the Website or in the Mobile Application;
4.1.5. displaying order history;
4.1.6. processing payments, confirming payment status, refunds and disputed transactions;
4.1.7. communicating with the User regarding orders, payment, installation, activation, support and other requests;
4.1.8. providing customer and technical support;
4.1.9. ensuring Website and Mobile Application security and preventing fraud;
4.1.10. improving the Website, Mobile Application, interface, plan pages and user experience;
4.1.11. sending informational, service and transactional notifications;
4.1.12. sending marketing and promotional messages where there is an appropriate basis or consent, if such consent is required by applicable law;
4.1.13. complying with applicable law, requests of competent authorities and protecting the rights of the Website Administration.
5. Cookies and technical data
5.1. The Website and Mobile Application may use cookies, local storage, technical identifiers and similar technologies.
5.2. Cookies and similar technologies may be used for:
5.2.1. operation of the Website, Mobile Application and account area;
5.2.2. saving user preferences;
5.2.3. security;
5.2.4. analytics;
5.2.5. improving the quality of the Service;
5.2.6. displaying relevant information and offers.
5.3. Disabling cookies may make certain Website or Mobile Application functions unavailable, including authentication, order processing, saving settings or proper operation of the account area.
5.4. The User may manage cookies through browser, device or Mobile Application settings and by other available means if implemented on the Website or in the Mobile Application.
6. Transfer of data to third parties
6.1. The Website Administration may transfer User data to third parties to the extent necessary for the operation of the Website, Mobile Application and provision of the Service.
6.2. Such third parties may include:
6.2.1. eSIM plan providers and telecom operators;
6.2.2. payment partners and providers;
6.2.3. email notification services;
6.2.4. analytics, monitoring and security services;
6.2.5. customer support and request processing services;
6.2.6. technical contractors, hosting providers, infrastructure providers and mobile application distribution services;
6.2.7. consultants, auditors, accounting, legal and other professional contractors;
6.2.8. competent authorities where such transfer is required under applicable law.
6.3. Data is transferred only to the extent necessary for the relevant purpose.
6.4. The Website Administration does not sell Users’ Personal Data to third parties.
7. Marketing communications
7.1. The User may receive informational and marketing messages from the Website Administration related to the Service, eSIM plans, special offers, updates, promotions and LocalSIM news.
7.2. The User may unsubscribe from marketing messages at any time using the unsubscribe link in an email or by sending a request to info@localsim.io.
7.3. Unsubscribing from marketing messages does not affect service and transactional notifications related to orders, payment, eSIM delivery, account security or support.
8. Data processing and storage periods
8.1. User data is processed and stored for as long as necessary to achieve the purposes specified in this Privacy Policy, unless another period is required or permitted by applicable law.
8.2. Order, payment and support data may be stored for the period necessary to perform obligations, process refunds, resolve disputes, maintain records, protect the rights of the Website Administration and comply with applicable law.
8.3. Technical data, including IP addresses, cookies and event logs, may be stored for the period necessary for security, analytics, fraud prevention and stable operation of the Website.
8.4. The User may request deletion or correction of data by contacting info@localsim.io, where such action is possible considering applicable law, technical limitations and obligations of the Website Administration.
9. Protection of Personal Data
9.1. The Website Administration takes reasonable organizational and technical measures to protect User information from unauthorized or accidental access, destruction, alteration, blocking, copying, distribution and other unlawful actions.
9.2. Despite the measures taken, the Website Administration cannot guarantee absolute security of data transmission over the Internet.
9.3. The User is responsible for maintaining access security to their email, account, device and other means used to access the Website, Mobile Application and orders.
10. User obligations
10.1. The User must provide accurate and up‑to‑date information necessary for placing orders and using the Service.
10.2. The User must not transfer account credentials, Mobile Application access data, eSIM profiles, QR codes or other confidential information to third parties where such transfer may lead to unlawful use of the Service.
10.3. The User must promptly notify the Website Administration of unauthorized access to the account, email or order.
11. User rights
11.1. The User may contact the Website Administration regarding the processing of their data.
11.2. Depending on applicable law, the User may have the right to:
11.2.1. receive information about processing of their data;
11.2.2. request correction or updating of data;
11.2.3. request deletion of data;
11.2.4. opt out of marketing messages;
11.2.5. restrict certain types of processing;
11.2.6. withdraw consent where processing is based on consent;
11.2.7. lodge a complaint with a competent authority.
11.3. To exercise these rights, the User may contact info@localsim.io.
11.4. The Website Administration may request additional information to confirm the User’s identity and process the request.
12. Liability
12.1. The Website Administration is responsible for processing Personal Data within the limits established by applicable law.
12.2. The Website Administration is not responsible for actions of third parties where access to data resulted from the User’s breach of security rules, transfer of access data to third parties, use of an insecure device, compromise of email or other circumstances beyond the reasonable control of the Website Administration.
12.3. The Website Administration is not responsible for third‑party websites, applications and services accessible through links on the Website.
13. Dispute resolution
13.1. Before filing a claim with a court or competent authority, the User and the Website Administration shall endeavor to resolve the dispute by written communication.
13.2. Requests may be sent to info@localsim.io.
13.3. Disputes arising in connection with this Privacy Policy shall be resolved in accordance with applicable law.
14. Changes to this Privacy Policy
14.1. The Website Administration may amend this Privacy Policy without the prior consent of the User.
14.2. The new version of the Privacy Policy becomes effective from the moment it is posted on the Website or in the Mobile Application, unless otherwise provided in the new version.
14.3. The User is responsible for reviewing the current version of the Privacy Policy.
15. Contact information
15.1. For all questions related to this Privacy Policy, the User may contact the Website Administration:
Localsim LLC Website: https://localsim.io Email: info@localsim.io